Privacy Policy

Effective Date: 01/01/2026

POTS Replacements (“we,” “us,” or “our”) is a division of Sequentex, Inc. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit https://potsreplacements.net (the “Site”), submit forms, request assessments, communicate with us by phone, email, or SMS, or otherwise interact with our services.

By using this Site or providing information to us, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

a. Personal Information You Provide

  • Full name
  • Company or property name
  • Email address
  • Phone number (including mobile number)
  • Property location and system details
  • Any information submitted through forms, emails, phone calls, or messages

b. Communications Information

  • Call recordings (where permitted by law)
  • Email correspondence
  • SMS/text message communications

c. Automatically Collected Information

  • IP address
  • Browser type and device information
  • Pages visited and interaction data
  • Cookies and similar tracking technologies

2. How We Use Your Information

We use collected information to:

  • Respond to inquiries and schedule assessments
  • Evaluate and scope POTS line replacement needs
  • Communicate via phone, email, and SMS regarding services
  • Coordinate services with qualified suppliers and partners in our portfolio
  • Improve our website, services, and marketing efforts
  • Comply with legal and regulatory requirements
  • Protect against fraud, abuse, or unauthorized access

3. SMS & Communications Consent (Enhanced Compliance)

By providing your phone number to POTS Replacements or Sequentex, Inc., you expressly consent to receive communications, including SMS/text messages, calls, and emails, from POTS Replacements, Sequentex, Inc., and their authorized suppliers or service partners.

SMS messages may include, but are not limited to:

  • Appointment confirmations
  • Assessment follow-ups
  • Service coordination updates
  • Requests for additional information
  • Informational or promotional messages related to POTS replacement, life-safety compliance, or related services

Message frequency may vary. Message and data rates may apply depending on your mobile carrier.

Opt-Out & Help

You may opt out of SMS communications at any time by replying STOP to any message. You may receive a final confirmation message acknowledging your opt-out.

For assistance, reply HELP or contact us directly at info@potsreplacements.net or (561) 600-1321.

Consent Disclosure

  • Consent to receive SMS messages is not a condition of purchase.
  • You represent that you are the authorized subscriber or user of the phone number provided.
  • You agree to receive messages sent via automated technology where permitted by law.

4. Sharing of Information

We do not sell your personal information.

We may share your information with:

  • Sequentex, Inc., our parent company
  • Approved suppliers, carriers, installers, and technology partners within the Sequentex portfolio for the purpose of delivering POTS replacement, life-safety communication services, assessments, installations, monitoring, or support
  • Communication and messaging service providers (including SMS platforms) solely for the purpose of delivering authorized communications
  • Website hosting, analytics, CRM, and marketing service providers acting on our behalf
  • Legal, regulatory, or governmental authorities when required to comply with applicable laws, regulations, or legal processes

All third parties are required to protect your information and use it only for authorized purposes consistent with this Privacy Policy.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Improve website functionality
  • Analyze traffic and usage trends
  • Enhance user experience

You may control cookie preferences through your browser settings. Disabling cookies may impact site functionality.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required or permitted by law.

8. Your Rights & Choices

You have the right to:

  • Opt out of marketing or SMS communications at any time
  • Request access to the personal information we maintain about you
  • Request correction or deletion of your personal information, subject to legal or contractual obligations
  • Withdraw consent where processing is based on consent

Requests may be submitted by contacting us using the information below. We will respond within a reasonable timeframe in accordance with applicable law.

9. Third-Party Links

This Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

10. Children’s Privacy

Our services are intended for business and property management use. We do not knowingly collect personal information from individuals under the age of 18.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

12. Contact Information

If you have questions about this Privacy Policy or our data practices, contact:

POTS Replacements
A Division of Sequentex, Inc.
Email: info@potsreplacements.net
Phone: (561) 600-1321

This Privacy Policy is intended to be broadly compliant with U.S. privacy standards, including requirements related to electronic communications and SMS messaging.